The Premier Account Team is experienced and customer-focused. We value adherence to protocols/policies and best-practices and expect our customers, regardless of size and regardless of the complexity of the solution, to have a consistent and exceptional customer experience with us. The Account Team is comprised of:       • Sales       • Customer Advocacy       • Professional Services       Sales The Sales team is responsible for overall account management and is responsible for identifying customer requirements. The team will provide customers with an ROI-driven analysis and proposal. This proposal provides customers with well-researched information on the service providers and service options that will satisfy the customer's requirements. Our proactive approach to account management creates a solid business relationship while developing a familiarity that aids us in addressing current needs as well as anticipating future ones. Customer Advocacy Customer Advocacy is responsible for processing and project managing all orders and works diligently to ensure that the service providers accurately implement the services our customers have ordered. Proactive management of the implementation process is accomplished with project management software, and our customers are updated regularly as milestones are completed. Following implementation, the Customer Advocacy team continues to provide support, addressing any billing or maintenance issues. Each customer is assigned a Customer Advocate who works tirelessly for their customers, acting as a liaison to the service providers. We leverage our service provider relationships to bring clarity to our customers' questions, and bring efficient resolution to their issues. The Customer Advocacy team saves valuable time for the customer, bringing additional value to the relationship. In addition to a Customer Advocate, Premier offers a Service Management department that is available 24/7, 365 days of the year, offering assistance, management, and resolution of any service-affecting issues. By reporting any service-affecting issues to Premier, our customers are alleviated of the burden of tracking and escalating the issue with the service provider. Premier acts on behalf of our customers, offering technical and trouble-shooting assistance to the service provider, tracking issues/resolutions via our electronic trouble ticket management system, and updating our customers regularly with status. Professional Services The Professional Services team is comprised of engineers, technicians, developers and project managers. The team has extensive training and experience in the implementation and support of security, IP communications, wireless, and video-conferencing technologies. The Professional Services team is available 24/7 offering customers technical support and break/fix services.